Registration Desk Training
Run a smooth, friendly check-in that sets the tone for the whole event.
For: Event volunteers and coordinators
What you’ll learn
- Check in guests quickly and accurately with a repeatable workflow
- Handle badges, wristbands, will-call, payments, and walk-ups
- Manage the line and shrink wait times during the arrival rush
- De-escalate a frustrated or angry attendee and recover the moment
- Serve VIPs and guests with special needs with grace and discretion
Screen your volunteers for $5
VolunteerBadge runs FCRA-compliant background checks for just $5 — with identity verification built in. No monthly fees, no contracts.
Create a free account →Course outline
- 1
You are the face of the event
5 min
- 2
The check-in workflow
6 min
- 3
Badges, wristbands & will-call
5 min
- 4
Managing the line & wait times
5 min
- 5
The difficult or angry attendee
6 min
- 6
Accuracy, data entry & payments
5 min
- 7
VIPs, accessibility & special needs
4 min
- 8
Putting it together: a shift at the desk
4 min
Sources & further reading
- Cvent — Event Check-In Tips: Tuning Up Registration
- Cvent — The Event Planner’s Guide to QR Code Check-In
- Executivevents — Optimizing Onsite Registration: Best Practices for Efficient Event Check-in
- Bizzabo — Event Registration & Badge Printing Made Easy
- ACXPA (Australian Customer Experience Professionals Association) — The HEAT Model to Manage Angry Customers
- ScanQueue — Wait Time Statistics: The State of Customer Waiting
This course is educational and provides general information about the Fair Credit Reporting Act and volunteer-screening best practices. It is not legal advice. Laws vary by state and change over time — consult a qualified attorney about your organization’s specific obligations.